Privacy Policy
At Trident Smiles, we are committed to maintaining the privacy and confidentiality of your protected health information in accordance with federal and state regulations.
Effective Date: February 20th, 2026
This Privacy Policy explains how Trident Smiles (“we,” “us,” “our”), a dental practice owned and operated by Dr. Shivam Patel, DMD, located in Salisbury, North Carolina, collects, uses, and protects your personal information when you visit tridentsmilesnc.com or interact with our services. By using our website, you agree to the practices described in this policy.
Information We Collect
We collect personal information in a few different ways depending on how you interact with us. The types of information we may collect include your name, phone number, email address, and any other details you voluntarily provide through our contact form, appointment requests, or SMS opt-in. We may also collect non-identifying technical data such as browser type, device information, and pages visited through standard website analytics tools.
How We Use Your Information
We use the information we collect to respond to inquiries, schedule and confirm appointments, send you SMS messages you have opted in to receive, and improve the overall experience of our website and services. We do not use your personal information for any purpose beyond operating our practice and communicating with you directly.
SMS Messaging
By providing your phone number and opting in to receive SMS messages from Trident Smiles, we collect your phone number and your consent to communicate via text. We use this information solely to send appointment reminders, practice updates, and relevant communications you have agreed to receive. You can opt out of SMS messages at any time by replying “STOP” to any message we send. Reply “HELP” for assistance. Message and data rates may apply.
Sharing Your Information
We do not sell, rent, distribute, or share your personal information with third parties for marketing purposes. Any information shared with third-party service providers — such as financing partners including CareCredit, Cherry, and Alpheon — is shared solely for the purpose of delivering services you have requested. We do not share your phone number or SMS opt-in data with any third party for marketing purposes under any circumstances.
Data Security
Trident Smiles implements reasonable and industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we are committed to safeguarding your data, no method of transmission over the internet or mobile network can be guaranteed to be 100% secure. By using our website and services, you acknowledge this inherent limitation.
Your Rights
You have the right to request access to, correction of, or deletion of your personal information at any time. To make such a request, please contact us here. You may also opt out of SMS communications at any time by replying “STOP” to any text message from us.
Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy applies only to tridentsmilesnc.com. Trident Smiles is not responsible for the privacy practices or content of any third-party sites, and we encourage you to review their policies independently.
Children’s Privacy
Our website and services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted personal information through our website, please contact us and we will promptly remove it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legal requirements. When changes are made, we will update the Effective Date at the top of this page. For significant changes, we may provide additional notice such as a prominent update on our website. Your continued use of our services following any update constitutes your acceptance of the revised policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us here.